Shipping Guidlines PLEASE READ prior to checkout.
- All orders ship from our warehouse in Huntington Beach, CA.
- When the shipping label is created for your order, the tracking number will be emailed to you directly from DHL or from UPS Quantum View.
- Perishable orders shipped DHL Overnight to warm weather states are accompanied by a free re-usable ice pack.
- PERISHABLE items are ONLY shipped Mon through Thurs. Such orders received on a Friday will be held and processed on Monday.
- For all orders we strongly recommend that your gift be sent to the recipients business address when possible, or that someone be at home on the expected delivery day.
- IF stock is available your order will be shipped the same day your order is received.
- Orders received after 1pm PST will not be shipped until the following day.
- SATURDAY DELIVERY is ONLY available using the DHL shipping method. However not all zip codes fall under this service level therefore YOU MUST call/email us to arrange this in advance. A $15.00 SAT shipping surcharge will be added to your bill when your credit card is charged.
- When selecting UPS ground shipping method, look at the UPS map for transit times. Transit times exclude the day the order is shipped and weekends. Example - OH is a 4 day service from CA. An order received on Thurs going to OH will be delivered the following Wed.
- Perishable items such as food items, chocolate and baked goods CANNOT BE RETURNED for
refund. We cannot guarantee that a returned item has not been tampered with and
therefore cannot resell such items.
- Non-perishable items can be returned for refund – if returned within 15 days as long as the product is returned in new, unused, and resalable condition & inside its original packaging.
- Products returned under this policy are eligible for a refund to the original method of payment and only directly to the original purchaser. Once product is returned you will be credited the total product purchase price, minus a restocking fee of $5.00 and minus the original outbound shipping costs.
- Return shipping costs are at customer's expense and please note that credit card companies vary in the time they take to post credits. Credits should appear after 1-2 billing cycles.